clb99's Privacy Policy

1 Introduction

clb99 is a trusted and secure online gaming platform for players in Bangladesh. We place the highest importance on the privacy of our users. This privacy policy ("Policy") explains how clb99 collects your personal information, the purposes for which it is used, and how it is kept secure.

By visiting our site, creating an account, or using any of our services, you are agreeing to the terms of this policy. This policy should be read together with our Terms & Conditions, and both documents complement each other.

2 What Information Is Collected

clb99 may collect your information in several ways. The categories of information collected are described in detail below:

2.1 Information You Provide Directly

This includes information you provide yourself when registering an account or using our services:

• Full name and username
• Date of birth (for age verification)
• Email address and contact details
• Documents required for identity verification (KYC process)
• Financial information — payment method details for deposits and withdrawals (bKash, Nagad, Rocket, Upay, bank transfer)

2.2 Automatically Collected Information

When you use clb99, our systems automatically collect certain technical information:

• IP address and device identification details
• Browser type and version
• Operating system and platform information
• Time, date, and duration of site visits
• Browsing data collected through cookies and similar tracking technologies
• Gaming transaction and activity history

2.3 Information Collected from Third Parties

A limited amount of information may also be collected from authorised third-party service providers for the purposes of payment processing, identity verification, and fraud prevention. In all such cases, we ensure full compliance with applicable laws and regulations.

3 Purposes for Using Your Information

clb99 uses collected information only for the following legitimate purposes:

1. Account management: To create, verify, and maintain your account and to confirm your identity.
2. Service delivery: To provide gaming services, process financial transactions, and ensure customer support.
3. Security and fraud prevention: To maintain site security, prevent unauthorised access, and detect fraudulent activity.
4. Legal compliance: To meet applicable laws, regulations, and regulatory obligations.
5. Service improvement: To analyse user experience and improve the quality of our services.
6. Communication: To keep you informed about important notices, account updates, and relevant offers (based on your consent).
7. Responsible gaming: To monitor usage patterns in order to identify potentially problematic gaming behaviour and provide the necessary support.

4 Sharing and Disclosure of Information

clb99 does not sell your personal information to third parties for commercial purposes. Information may be shared only in the following limited circumstances:

4.1 Authorised Service Providers

The minimum necessary information may be shared with trusted third parties for payment processing (bKash, Nagad, Rocket, Upay, bank transfer), identity verification, and technical services. All such partners operate under strict confidentiality agreements.

4.2 Legal Obligations

Information may be disclosed to comply with court orders, lawful requests from law enforcement agencies, or obligations under applicable law. In such cases, we provide only the information that is legally required.

4.3 Business Changes

In the event of a business merger, acquisition, or transfer of assets, user information may be transferred. We will notify you appropriately before any such change takes place.

5 Data Security Measures

clb99 uses industry-standard technologies and practices to ensure the security of your information:

• SSL Encryption (SSL/TLS): All data transmitted between the site and our servers is secured with strong encryption.
• Data Encryption: Sensitive information, particularly financial and identity-related data, remains encrypted even when stored on our servers.
• Access Controls: Only authorised personnel are granted limited access to personal information, and identity verification is mandatory for them.
• Regular Security Audits: Our systems undergo regular security testing, and any vulnerabilities identified are resolved promptly.
• Firewalls and Intrusion Detection: Layered technologies are used to protect against unauthorised access and cyber attacks.
• Staff Training: All relevant staff members receive regular training on privacy protection.

However, it is not possible to guarantee 100% security when transmitting information over the internet. We therefore ask that you keep your account password confidential and do not share it with anyone.

6 Cookie Policy

clb99 uses cookies and similar technologies on the website. Cookies are small text files stored in your browser that help improve the functionality of the site.

6.1 Cookies We Use

• Essential cookies: Required to maintain login sessions and ensure core functionality — without these, the site cannot work properly.
• Functional cookies: Used to remember your preferences and settings, such as language or display preferences.
• Analytics cookies: Collect anonymous statistics to monitor site usage and improve our services.
• Security cookies: Used to detect and prevent fraud.

6.2 Cookie Controls

You can control or disable cookies from your browser settings. Please note, however, that disabling essential cookies may affect some important features of the site.

7 Data Retention Period

clb99 retains your personal information only for as long as necessary. The retention period is determined based on the following:

• The period during which your account is active and the time needed to provide services
• Mandatory retention periods required by legal and regulatory requirements
• The time needed for dispute resolution or legal claims

Even after an account is closed, financial transaction and identity-related documents may be retained for a specified period as required by applicable law. Once that period has passed, the information is securely deleted or anonymised.

8 Your Rights

Every user of clb99 has the following rights over their own personal information:

8.1 Right to Access and Review Information

You can view and review information about yourself stored at clb99 at any time. This information can be accessed through the profile section of your account or through our support team.

8.2 Right to Correct Information

If there is any error or inaccuracy in your information, you have the right to request a correction. You can start this process by contacting the support team.

8.3 Right to Delete Information

In certain circumstances, you may request that your personal information be deleted. However, some information may be required to be retained for a specified period due to legal obligations.

8.4 Right to Object to Processing

You may withdraw your consent for marketing communications at any time. This change can be made through your account settings or via the support team.

8.5 How to Exercise Your Rights

To exercise any of the above rights, email [email protected] or contact us through our 24/7 live chat. After completing appropriate verification, we will respond to your request within a reasonable time.

9 Protection of Minors' Information

clb99 is a platform strictly for those aged 21 and above. We do not knowingly collect any personal information from minors.

Age verification is mandatory at the time of account registration. If the information of a minor is accidentally collected and this comes to our attention, that information will be deleted immediately and the associated account will be closed.

10 International Data Transfers

clb99 primarily serves users in Bangladesh. In some cases, data may be processed or stored on servers in other countries due to technical infrastructure or service delivery requirements.

For any such transfers, clb99 ensures that applicable privacy standards are maintained and that the receiving party has equivalent protection measures in place. Contact our support team to learn more about international data transfers.

11 Policy Changes and Updates

This privacy policy may change from time to time due to business needs, legal changes, or service improvements. When changes are made:

• An updated version will be published on this page
• Users may be notified by email in the case of significant changes
• Continued use of the site after an update will be considered acceptance of the new policy

You are therefore encouraged to review this page regularly. If you have any questions about changes, please contact us.

12 Responsible Gaming and Data Protection

clb99 places the highest importance on responsible gaming. As part of this commitment, we monitor users' gaming patterns. The sole purpose of this monitoring is to identify potentially problematic behaviour and provide support — this information is not used for any other commercial purpose.

To learn more about responsible gaming, please visit our Responsible Gaming page.

13 Contact and Complaints

If you have any questions, concerns, or complaints regarding this privacy policy, please contact us directly. We always take your concerns seriously and work to resolve them promptly.

• Email: [email protected]
• Live Chat: Available 24/7 through the live chat on any page of the site
• Support Language: Assistance is available in both Bengali and English

We are committed to resolving your privacy-related complaints properly. After receiving a complaint, we will verify your identity and respond in writing within a reasonable time.